Lazada allows you to file a seller claim if you find that you delivered a product that was lost or damaged by the courier.Selling on Lazada vs Shopee: A Direct Unbiased Comparison
To do that, simply login to the Lazada seller center and then go to the Help Center. Go to the “forms” link.
Selling on Lazada vs Shopee: A Direct Unbiased Comparison
Selling on Lazada vs Shopee: A Direct Unbiased Comparison
Select “Claim – Claim / Dispute Submission.
Reminder before submitting a claim
Therefore, If your product is marked as lost, please wait two business days to see if the amount of your lost item has been credited to your account statement. If not, you can go ahead and file a claim.
In the event that the item has not been returned to you after failed customer return (non-DRTM) delivery, you will only database have 45 days from the day of delivery to file a claim. After this period, you will no longer be accommodated
There will be a status change in your claim file after 2 to 3 days. If not, you can send a follow-up email to the team.
Even though it is expected to wait 2 to 3 days in file claim status, there are instances when a dispute may last for a span of 2 months due to Lazada’s huge user base.
Shopee- Ease of Financial Reconciliation for Lost And/Damaged Packages
Let’s talk about Shopee now. Shopee allows you to file a seller claim if your package falls into the following categories:
The item was damaged after the courier took the item
Wrong item or exchanged order
Orders are missing or incomplete
Order lost
Note that you must file with the seller 25 days after the package was sent or returned. If you need to file a seller claim, contact customer service or your relationship manager.
Therefore, For damaged orders, you must provide the following proof: Photo of the package before being sent or picked up by the courier Airway bill or proof of delivery A photo showing that the item was wrapped in bubble wrap or protective material that complies with Shopee guidelines A photo JA Phone Number taken by the customer of how the package looks like upon receipt A photo taken by a customer showing how the product looks after it is received Detailed description of the condition of the packaging and product upon receipt For incorrect orders or exchanged items.
